Mobile Money Transfer (Momo) is a worldwide Technology service that allows you to send and receive money through your mobile network provider. With this service people make mistakes by sending money to wrong persons so here we are with how to reverse your mobile money transfer after any mistakes.
You
can also connect your mobile money account to your bank account service
following certain rules and regulations that will prevent you from fraudulent
people.
How to Reverse An MTN Mobile Money Transfer
I
know you have been asking these questions for long. Here are various ways you
can reverse your mobile money transaction after a mistakenly sending it to a
wrong person.
Reporting To MTN Ghana Customer Care
·
Call
100 within the first 15 days from the day you made the wrong transaction.
·
Select
your preferred language. Select Mobile Money.
·
Select
Wrongful Mobile Cash Transactions.
·
Select
Speak to an Agent.
·
Explain
your situation to the agent who picks up your call.
·
Mention
the correct account to which you intended to send cash.
·
Mention
the account you mistakenly sent the money to.
·
State
the exact amount of money involved.
So after the above
action taken, MTN (Network Provider) starting doing Investigation by contacting
the person (wrong receive) within 15 days. After investigation and its confirms
that money was sent mistakenly, the amount is credited back your account.
Person-To-Person Transfer
You
use this method at your own risk. That is when you think MTN Investigation take
too much long. For the method you will need to contact the person you
mistakenly transferred the money to. Will need to be able to convince the
person when using this method. To successfully use this method follow the steps
below;
·
Fill
in the number you wrongly transferred the cash to in your MoMo transaction
message.
·
Call
the person and tell them the exact amount you sent to them and the account you
intended to send it to.
·
Ensure
you are speaking calmly.
·
Do
not shout or show rudeness to the receiver to avoid raising suspicions of
fraud.
·
Remember
you do not have an official mediator.
·
Politely
request them to check their mobile money account to confirm they received your money.
Once they confirm that the cash is there, request them to reverse it.
·
You
can even offer them a tip from the total amount as an appreciation.
·
If
you convince the receiver, they can reverse your money.
·
Note
that this is not mandatory on their end.
Visiting The Nearest MTN Ghana Office
You
visiting the nearest mtn Office Is another alternative. Follow these steps;
·
Visit
the nearest MTN mobile money agent. Ensure you report the matter within 30 days
of the incident.
·
Give
the exact figure you wrongfully transacted and the number of the wrong
recipient.
·
Allow
time for the claim to be investigated and established.
·
Approval
of the claim will result in your cash reversal being initiated. This process
takes up to 15 days from the day your report
·
Confirm
a successful mobile money reversal once you get your cash back.
How to reverse MTN airtime transfer
You
can also reverse airtime to as well. Here are the steps;
·
Dial
the MTN money reversal code, i.e., *170#
·
Reply
with 7 to access your mobile money wallet
·
Select
option 5 for airtime reversal put the amount of transaction to be reversed
·
Then
enter 1 to initiate the process
·
You
will receive a confirmation SMS when the process is successful
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